Privacy policy

Customer Care

Welcome to Maple Pets International, where we take great pride in providing exceptional customer care to ensure that your experience with us is nothing short of excellent. Our mission is to build trust and confidence in our customers, assuring you that you can shop with complete confidence.

Our dedicated customer care team is here to assist you with any inquiries you may have about our products, order process, or any other concerns. We believe in active listening and personalized support to address your needs effectively. You can reach our knowledgeable and friendly representatives via phone, email, or live chat during our business hours.

Your satisfaction is our top priority, and if for any reason you encounter any issues with your purchase, we offer a hassle-free return and exchange process. We value your feedback and continuously strive to improve our services and product offerings based on your input.

Privacy & Safety

At Maple Pets International, we are deeply committed to safeguarding your personal information and maintaining your privacy. We understand the importance of protecting your data and use it responsibly and securely.

Rest assured that when you shop with us, we collect only the necessary information required to process your order and ensure timely delivery. We do not share or sell your personal details to third parties for marketing purposes. To securely process your payment, we may utilize trusted third-party banking services bound by strict confidentiality agreements.

As part of our privacy policy, we may contact you after your successful purchase to confirm delivery details and provide updates on your order status. However, we respect your preferences, and if you choose to opt-out of promotional communications, we will honor your request.

Wholesale Inquiries

Thank you for your interest in becoming a retailer of Maple Pets International’s stunning products. We are excited to partner with retailers like you to extend the reach of our high-quality merchandise.

To get started as a wholesale customer, please contact our dedicated wholesale team using the provided contact information. They will guide you through the application process and furnish you with all the necessary details to kickstart our partnership.

At Maple Pets International, we take great pride in delivering top-notch products and offering excellent wholesale support to ensure your success as a retailer. Our commitment to customer satisfaction extends to our wholesale partners, making us a reliable and trustworthy supplier for your business.

Payment Methods

To make your shopping experience with us seamless and secure, we offer multiple payment methods:
– Credit/Debit Cards: We gladly accept all major credit and debit cards, ensuring a swift and hassle-free payment process. Your card details are encrypted and protected to ensure utmost security.
– PAYPAL: For added convenience and security, we also accept PayPal payments. Simply use your PayPal account to complete your purchase with ease.
– Offline Payments: For bulk or custom orders, we may offer offline payment options. Feel free to contact our customer care team to arrange suitable offline payment methods.
At Maple Pets International, we prioritize your trust and satisfaction. Our secure and smooth payment process ensures a worry-free shopping experience for all our customers.
Thank you for choosing Maple Pets International! Our commitment to exceptional customer care, privacy & safety policies, and wholesale support reflects our dedication to providing you with the best service possible. If you have any questions or require assistance, please do not hesitate to reach out to our friendly customer care team. We look forward to serving you and your beloved pets!